After 38 years with USAA I am about to be out except for life insurance and
a small personal property policy. Their customer service that used to be awesome is now pretty awful. My last three claim experiences with them have been a nightmare.
In Charleston I am going with a local insurance agent that is replacing all of my policies with better coverage at the same price as USAA. And I can actually get personal service from a local who knows the area.
Even 5 years ago I thought I would never make this move and now I am pretty excited about it. A steep fall from grace from a once great company.
18 Replies
Had a friend from childhood days (elementary thru HS) who got himself…
Set up pretty well as a local insurance agent in Charleston in the 80s. All the claims from Hugo bankrupted his dreams and completely altered his life path.
Hopefully nothing like that happens again there….
(In response to this post by vt90)
1w
Had three auto claims in (like) 2010, 2015, and 2021ish. And a MAJOR home claim in about 2017ish.
They've been outstanding at every step. FWIW, the last auto claim was after people started complaining and our experience was great. I know, I know... mileage may vary...
** Edited by JoesterVT at 7/24/2026, 4:35:55 PM
(In response to this post by vt90)
1w
At some point, you have to do something, provide a solid product.
Besides, I've never seen it be competitive on the price, ever, and it gets a chance every time we've looked at new coverage.
(In response to this post by vt90)
1w
(In response to this post by UEMcGill)
1w
My brother had switched away from them a year before because he met a father and son that had worked for them.
My car insurance goes back 43 years with them. Never had a problem and my wife likes to wreck cars.
(In response to this post by Brown Water)
I wonder how many people get that reference
(In response to this post by Brown Water)
1w
(In response to this post by vt90)
1w
during a torrential downpour. I called immediately while my wife took pictures and video to upload with the claim. I literally couldn't talk to a human until mid-morning on Monday. It continued to rain all weekend and I spent three days emptying a 5-gallon bucket every few hours, including the middle of the night. I was finally able to get a tarp over it Sunday afternoon when the wind and rain slowed a bit. Took them another 2 days to get someone out to put in a better temporary solution and the permanent fix was an even bigger mess.
The claim before that went dormant for 42 days despite at least a dozen calls and messages I left for them. They are absolutely awful now.
(In response to this post by Stork)
1w
through it.
(In response to this post by VaTechie)
1w
gaps in the brick? Did the mortar fall out or just not enough mortar which you would notice? Was it near the roof overhang?
(In response to this post by vt90)
5d
was above a bay window so the fix was always to add more sealant around the bay window where they suspected the leak was. Then we good get another sideways rain and it would leak again. Roofer came and sealed the brick and said it would be good for 5-7 years. We sold the house after 3. :)
(In response to this post by VaTechie)
1w
the building and cut staff considerably.
My wife actually works in their old building.
(In response to this post by vt90)
