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I have a crazy issue with a Samsung TV and nobody I've talked to has any->

clue what is happening. That is why I am asking the all-knowing Lounge..... (OK, so that may be the obligatory sucking up, but it also happens to be TRUE!) My 2-3 year old Samsung "Smart TV" has gone stupid. I have 3 different Samsungs. 2 are very new, and this one. All same model number, and are hooked to Xfinity in Goochland. The TV in question started out NOT having audio on commercials on ONE channel only. It is WWBT Channel 12 in Richmond, and ONLY this station. NOW, sometimes the commercials come in, and the program has no audio. Sometimes both will work and sometimes (more often) NEITHER the commercials nor the program have sound. I mean zero sound, as if it is muted. Have tried everything I can think of. This absolutely never happens on the other TVs, and ONLY happens on Channel 12 WWBT.. I am completely lost as to what to do. My last and only remaining resort is to blame the Xfinity box, but even that makes little sense. The crazy part is the ONE channel thing, and the fact that audio appears, then disappears on that channel; either program, commercials, or both... ANY thoughts?? WTF???
Posted: 06/18/2024 at 07:03 PM ET

Thread Replies (15)

Full Thread →
I have a crazy issue with a Samsung TV and nobody I've talked to has any->
HOKIERIT 06/18/24 07:03 PM ET
I think your choices are (1) full reboot/cycle power, (2) check for
Tafkam Hokie 06/19/24 10:14 AM ET
I think you're right. Have to figure out how to get into software settings**
HOKIERIT 06/20/24 04:48 PM ET
…jiggle the handle**
chumley 06/18/24 09:25 PM ET
I had a Samsung TV that had a similar problem. The quick fix was to...
Spud 06/18/24 08:33 PM ET
Thnks. I rebooted Xfinity, but not sure I'v3e unplugged TV yet. I'll try it**
HOKIERIT 06/19/24 08:20 AM ET
Yep, always make that your first step: When in doubt, reboot!**
tongahokie 06/18/24 09:17 PM ET
Yep. That and refresh through Xfinity. That's the extent of my expertise🤬**
HOKIERIT 06/19/24 09:53 AM ET
Have you tried
HOKIE 06/18/24 08:05 PM ET
Certainly the first thing I thought of. Problem is, I don't drink. Wife->
HOKIERIT 06/19/24 08:22 AM ET
I had a tv where the sound was muted.
Guy LeDouche 06/18/24 07:32 PM ET
^^This is good advice. Swapping boxes should confirm or eliminate the box.
MP4VT2004 06/18/24 08:03 PM ET
All good suggestions..thanks!**
HOKIERIT 06/19/24 08:23 AM ET
So what, my suggestion wasn’t good advice???
HOKIE 06/18/24 08:07 PM ET
It was...you just made it after my post. 😉**
MP4VT2004 06/18/24 08:26 PM ET
Always blame Xfinity...
ShortFatHokie 06/18/24 07:26 PM ET