My old android phone got very glitchy and was due for replacement. The rest of my family all has iPhones, loves them, and tends to keep one for 5+ years (I've never gotten more than 2 out of an android), so I figured I'd give it a try. Found a good price on a 16e and made the switch a week ago. So far, I've liked it. If nothing else Apple CarPlay is WAY less glitchy than Android Auto. But then today, I was trying to upload all my old mp3 files to the new phone. I connected it to my pc to do the file transfer, and the Apple Devices app said I needed to update the ios. OK. The file transfer crashed and completely bricked my phone. I literally can't even turn it off and back on now. Phone is totally crashed, won't turn on, won't turn off, won't update, won't restore, won't reset...nothing. I've got a static apple logo on a black screen and that's it. Google failed to find a fix, so I called Apple tech support. The only thing they've come up with is sometimes an iPhone and a PC don't talk well to each other and I need to plug it into a Mac (and despite being on the Lounge for 25+ years, I've not bought a Mac and have no intention of doing so today). All they could do was get me an appointment with the apple service desk at Best Buy for this afternoon and hope they can do something. I'll hold final judgment until after I see if they can fix it. But so far, I'm unimpressed.